Cancellations: 

Please notify us 12 hours in advance for group classes, and 24 hours in advance for privates and semi-privates to avoid a late cancellation. You can cancel online, by calling, or by emailing the studio. If you cancel within the late-cancellation window, you will automatically be charged for the missed session. For our unlimited members, a $25 late cancel fee will apply if you no-show or cancel late.

Memberships: 

Memberships are recurring and are charged on the same day each month. A 2-month commitment is required for all of our memberships. Cancellations or pauses can occur 2 months after signing up for the membership. Written notice must be provided to the studio via email 3 days before your next billing cycle for any membership changes. We can pause memberships for one month (minimum) or longer.

Packages:

Our class packages have a generous six-month expiration window. Please let us know as soon as possible if you need to adjust your package due to medical reasons. We will do our best to accommodate your needs and can discuss an extension.

Refunds: 

We are unable to offer refunds on purchases, but unused merchandise can be exchanged within 7 days of purchase. 

Tech: 

Please put all cellphones and wearable tech on silent and keep them outside of the studio. If you have extenuating circumstances requiring your phone to be monitored, our front desk staff will be pleased to monitor your phone for the duration of class. We do not allow filming while class is in session, please save it for before or after class.

Belongings: 

We have cubbies at the front for all belongings and spare clothing. Please leave your jewelry at home as it can damage the reformers. We have wrap available at the front desk if you forget. No food or drinks in the studio, please (gum included). Bring yourself and your sealed plastic water bottle into the studio!

First Timers: 

Please arrive 10-15 minutes early to catch our safety demonstration, and bring grip socks as they are required for all of our classes. We have grip socks available for purchase in the studio if you forget or don’t own any!

Regulars: 

In consideration of your teachers, fellow students, and the security of the studio, we cannot allow entrance into group classes more than 5 minutes past class start time. Please give yourself time to plan transportation and parking if necessary. If you arrive late for class, your spot may be given to a waitlisted client. To ensure we hold your spot, please let us know via email or phone if you are running late. 

Waitlist: 

Hop on the waitlist for class, plans always change! You can sign up online or call the studio. The waitlist closes an hour before class to allow ample time for you to get to the studio. If you are on the waitlist, you will be automatically added to class if there is a an early cancellation (12 hours or more before class. If you are on the waitlist and there is a late cancellation (less than 12 hours before class), we will check in with you and manually add you if you still wish to be added. 

Schedule: 

Prices, classes, and instructors are subject to change without notice. Please check our website for the most up-to-date class schedule.  

Age: 

Students must be 16 years or older to take group classes (unless discussed prior).